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Your Privacy

At Penlan Holiday Village we are committed to protecting your privacy. We use the information we collect about you to process brochure requests and holiday reservations. Please read on for details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered at penlan.co.uk is controlled by Penlan Holiday Village, Cenarth, Newcastle Emlyn, SA38 9JN.

What information do we collect? How do we use it?

When you request a brochure, we need to know your name, address and email address. This allows us to process and fulfil your request.

We may also ask for your telephone number, which enables us to contact you if there is a problem with your request.

When you wish to make a reservation, we need to know your name, address, email address, the arrival date and duration of your holiday, your party size and requirements and whether you will be bringing a pet. This allows us to process and reservation and send you confirmation of your booking.

We also ask for your telephone number, which enables us to contact you if there is a problem with your reservation.

How does Penlan Holiday Village protect customer information?

When you book online we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Penlan Holiday Villages' use of cookies

We do not use cookies for collecting customers' personal data from the site. Penlan Holiday Village and our online advertising management partners do use cookies to track whether our customers have been referred to us by online advertisements. This enables us to learn which advertisements bring users to our website. The information collected is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Will Penlan Holiday Village disclose the information it collects to outside parties?

Penlan Holiday Village does not sell, trade or rent your personal information to others.

Penlan Holiday Village Customer Review Policy

Customers who submit reviews to us via our feedback page must confirm that they have written their reviews based on their own opinions and experiences and that the information contained in their reviews are factual.

Any material considered inappropriate or offensive will not be published or will be amended.

By submitting a review, customers grant us permission to publish it online or via print media and, if necessary, edit it for clarity and typos.

We never publish a reviewer's name in full (Christian name and surname initial only).

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make requesting a brochure and booking a holiday at penlan.co.uk possible. We do not sell, trade or rent your personal information to others.

Your consent

By using our website, you consent to the collection and use of this information by Penlan Holiday Village. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Penlan Holiday Village welcomes your questions and comments about privacy. Please send emails to feedback@penlan.co.uk

Contact us by email or by phone on 01239 710174